Rhedhöuse engineers quality, durable, and reliable products. Rhedhöuse manufactures our products with the highest standard of workmanship.

Rhedhöuse's select products (noted in product descriptions) are warranted against workmanship under normal recreational use. If our warranted product fails due to manufacturing defect, we will repair or replace the product at our option.

Rhedhöuse covers zippers, seams, and straps on select products for as long as the original owner / purchaser keeps the product. The warranty does not cover normal wear and tear, accidents, abuse, normal fading, or negligence.

Any rip or tear within the seams that is caused by accessory defect is covered under the Limited Lifetime Warranty, however:

• If a rip or tear is caused by improper care, a sharp knife, fire, an accident, or negligence, Rhedhöuse will not repair or replace the product.
• The determination of whether a rip or tear is due to defective workmanship will be made at Rhedhöuse's sole discretion.
• The Limited Lifetime Warranty does not include the coverage for personal belongings that have been stored in Rhedhöuse packs or accessories.
• Any repairs, modifications, or alterations done by someone other than Rhedhöuse will void the Limited Lifetime Warranty.

For a guaranteed evaluation, you must first call Customer Service at 773-247-8879 between 7:30AM and 4:00PM (CST) Monday through Friday and obtain a Return Authorization Number.

Any merchandise that is returned without a Return Authorization Number will not be accepted.

• Once you obtain a Return Authorization Number from Customer Service, include a copy of your invoice inside the package, and indicate your Return Authorization Number on the outside your package, you may send your return to:

  Rhedhöuse Return Department
  2910 West 36th Street
  Chicago, IL 60632

• Please make sure your package is prepaid and sent via an insured courier. Rhedhöuse will not accept responsibility for uninsured or non-receipt verification return packages.

Please plan accordingly. Please allow an estimated 21 business days for product repair or replacement.